Workforce Manager Guest Services - (Bolingbrook, IL)

Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only 1 to provide our guests prestige, mass and salon products and services under 1 roof All Things Beauty, All in 1 Place . We put our guests at the center of all we do, committing to offer her unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery. JOB DETAILS: Responsible for forecasting, planning, scheduling, and attaining service level results for guest inquiries across all contact channels in a multi-vendor, multi-site operation. This role enables timely service to our guests while managing resources efficiently and effectively. This individual will partner with multiple business partners and vendor contacts to provide short and long term strategies accompanied by communication plans.