Mobile Account Coordinator - (Georgetown, MN)

PRIMARY PURPOSE: Under direct supervision, this position supports the Donor Recruitment department by working directly with the sponsoring blood drive coordinators to coordinate all logistics of the blood drive. DUTIES AND RESPONSIBILITIES: Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management. Assures quality customer service to all customers. Maintains good attendance and punctuality per the absence policy. Initiates contact with sponsor groups throughout a twelve week communication process. Monitors the blood drive account in the Operations Management System which includes confirming all data at the account and blood drive level are accurate and complete, completes drive trip sheets for assigned Donor Recruitment Representative, and logs all contacts with sponsoring groups for each blood drive. Trains and assists the blood drive coordinators in using the Customer Contact System.