Warranty Representative - (Milwaukee, WI)

Warranty Representative needs 1+ years of customer service background Warranty Representative requires; Associates degree in Business Administration, Accounting, Finance, Communications or Engineering Advanced PC skills, i.e. Ms office Familiararity with 1 or more warranty systems is preferred. (SD Warranty, UPG Warranty, RMA, etc) HVAC knowledge, Chillers, AHUs, Terminal Units and Control Systems) Warranty Representative duties: Assists customers with warranty creation using various tools such as SD Warranty, RMA, UPGNet, and other programs to be defined. Completes warranty management steps for assigned and unassigned customers. Processes special concessionary claim (e.g., KDD, PWP, and UPG SI) requests and manages their progress through the appropriate approval process. Assist branches and the business center in processing branch credits against warranty and concessionary claims. Prioritizes claims based on established criteria.