Customer Service Representative - (Tempe, AZ)

The required responsibilities of the role include: Assignments include servicing clients and partners with several Passport Suites, online financial services for personal, business, advisors and wealth clients. Provide in-depth details regarding enrollment features, functionally, technical issues and maintenance of Private Passport and the bank's products and services. Provide an extensive troubleshooting capacity for clients which include modifications to various devices and with browsers settings for windows and MAC. The incumbent will be responsible for being available 85% of the day handling calls daily to meet team servicing goals of answering call volume promptly. Quality servicing of client/partner calls through outstanding communication of call behaviors and accurate details. Client/partner request should be resolved same day, if not during call. Contact client by phone or email with any updates when resolution will take longer than 24 hours until issue is resolved.