Virtual Customer Service - (Tyrone, PA)

Virtual Customer Service Mommy Jobs On-line (mommyjobsonline.com) is seeking Customer Service Agents for our virtual customer service team in the USA! The hours of this position vary between 6:30 AM- 7:00 PM Key Position responsibilities: Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process. Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate. Project a professional company image through phone and email interactions. Recognize, document and alert supervisors of trends in customer calls. Uphold high customer service standards. Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e.