Account Manager - (Honolulu, HI)

Job overview: Develop and manage relationships with key clients' contacts and discover their current needs. Collaborate together with internal teams to develop problem resolution techniques to maintain strong and lasting business partnerships. Expertise to answer escalated client concerns and ensures the best solution is implemented to improve overall client background and maintain high levels of service. Researches and resolves moderately complex product and service issues from clients to maintain accurate and timely responses. Documents info in CRM (customer relationship manager) to track issues while utilizing all necessary systems and resources. Responsible for annual renewal of client agreements which includes presenting the renewal and explaining the terms of these agreements. Ensure timely and successful delivery of solutions to meet client needs and objectives.