CATERING MANAGER - Virginia State University - (Petersburg, VA)

Basic Function/Scope:The Catering Manager will collaborate closely with the Catering Chef to assure creative food presentation and quality. The Catering Manager will help with the training of all front of the house service associates, including proper serving techniques, garnishing techniques, and service formats. With catering comes a tremendous amount of visibility. Therefore public relations and marketing will also be the Catering Manager's responsibility.Primary Duties and Responsibilities:Client and Customer Satisfaction/Relations: Maintain client satisfaction at a level that ensures account retention. Ensure that all associates demonstrate an aggressive hospitality (respect) toward customers and clients. Ensure that client communications is effective in all areas. Follow up to customer/client/associate surveys. Conduct client/administration tours of facilities.