Cashier-Total Rewards-Swing Shift - (South Lake Tahoe, CA)

Position summary JOB SUMMARY: This position is responsible for meeting casino and patron cash needs and promoting the company’s customer loyalty program. KEY JOB FUNCTIONS : · Greets and welcomes customers, with a smile, as a company representative. · Serves as Total Rewards and customer service Role Model for other teammates. · Understands, values, and supports the Total Rewards program and special events, promotions, and player programs. · Effectively and enthusiastically communicates the benefits of the tiered card program and provides players with a compelling reason to consolidate play. · Cross-sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.). · Ensures each customer interaction results in increased customer confidence in Total Rewards. · Resolves customer issues according to the Spotlight on Success model using Service Recovery tools. · Follows all company policies and procedures, as well as federal and state law.