Service Writer - (El Paso, TX)

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Service Writer in El Paso, Tx. The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs. Manages all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s). CRITICAL FUNCTIONS AND BASIC DUTIES Administrative: Initiates and closes all shop work orders as necessary Maintains any needed paperwork pertaining to work orders Creates service estimate for customers prior to beginning work Obtains permission from the customer for the original work requested Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed Reviews all work orders daily to assure that status is current Maintains current library of publications Reviews service Work In Progress for work orders closed in shop and open in service accounting