Service Writer Service Advisor - (Hertford, NC)

Position details Department: Service Reports to: Service Manager Supervises: None Purpose: Assist the service manager in maintaining accurate and on-time reports and records (both customer and internal) relative to the service department’s operation within the dealership. Responsibilities: o Assists customers with equipment loading/unloading when necessary o Opens work orders as directed by the Service Manager o Properly processes and closes service department RO’s unless review is needed by service manager o Maintains Service Department filing and records o Updates customer profiles using equipment, hours, or other info from the customer work orders o Answer service department calls as needed o Manages warranty RO’s and prepares them for submission by CWA o Assists technicians with service parts by pulling orders from stock and ordering other parts o Fees all parts and freight to RO’s o Process returned parts from technicians upon return to expedite RO closure o Works in Saturday rotation on parts