Call Center Representative (Customer Service) - (Manassas, VA)

Position overview The Communication Service Representative is responsible for providing quality and efficient service to patients. Additionally, the position acts as a liaison between patients and the company. This includes effectively answering all calls for appointment scheduling, order status, billing and insurance inquiries while maximizing available resource scheduling. ESSENTIAL DUTIES AND RESPONSIBILITIES · Answers incoming patient inquiries regarding billing issues, orders, and general concerns · Address all inquiries to ensure 1st call resolution · Utilize resources to effectively schedule appointments and resolve all patient inquiries accurately · Partner with offices to meet and exceed customer’s service expectations · Take the extra mile to engage patients · Record details of patient interactions in internal application · Partner with Customer Service Specialists to address escalated patient needs · Obtain proper insurance (vision and medical) info on all appointments · Additional