Support Specialist - Tech - Seasonal - (Kaysville, UT)

Position overview JOB SUMMARY Function as a single point of contact for all technical support for internal and/or external customers across entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Responsible for end-to-end resolution and ownership of customer request’s or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency. POSITION DUTIES • Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or info. Interpret customers’ needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.