Head of IT Infrastructure - (Monroe, NC)

Job details SUMMARY Manage the delivery of infrastructure and end-user support to the Specialty Materials business. Define, monitor and manage to agreed service levels for IT service delivery. Lead a team of IT professionals by understanding business priorities and align resource and efforts to achieve business results Drive customer-focused improvements for infrastructure services, help desk and end-user support. Develop strategies for on premise and cloud-based implementations; architect the infrastructure design required to deliver systems capabilities to the business. Coordinate and collaborate with network engineering, business applications, and database administration function to ensure availability, reliability, and scalability of environments. Ensure compliance to company policies and standards for deployment and maintenance of IT landscapes; develop & maintain IT procedures, and monitor compliance to policies and standard work.