IT Service Desk Agent - (Olympia Fields, IL)

Position details Responsibilities : Provides excellent customer service in one-on-one end-user problem resolution situations over the phone and in-person. Manages procurement activities including technology assets, mobile devices, assigning PO’s/invoices and asset inventory. Takes part in Aunt Martha’s new hire trainings, instructing new users on IT policies and access management. Assists with the creation of the IT Service Catalog. Manages IT-portion of the employee onboarding process. Provides efficient execution in the configuration, implementation and asset documentation of end-user IT hardware. Identifies, analyzes and resolves basic incidents regarding PCs (software and hardware), Internet connectivity and phones (voice). Coordinates timely repair of PC and phone equipment covered by third party vendor maintenance agreements. Work in service desk model involving ticketing software and resolving issues within set SLO/SLA timeframes.