Part Time Customer Retention Representative - (Waco, TX)

We are now hiring a Customer Retention Representative to work part time, second Shift. In this position you'll work in a friendly, casual environment, accrue personal and vacation time, and be paid for training. There is excellent earning potential in this position-you'll earn an hourly wage plus bonus based on performance. As a Customer Retention Representative you'll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy info. You'll answer questions about policy benefits and premiums and accurately document the info on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather info and record it. There is no cold calling and no phone sales.