IT Help Desk - (Hampton, VA)

Job overview Top Secret Clearance Required Salient CRGT At Salient CRGT we’re laser-focused on what matters – our people and their mission Duties and Responsibilities: Salient CRGT is looking for Service Desk Professionals to support the 480th Intelligence, Surveillance, Reconnaissance (ISR) Wing Security Office and the Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DOC). Assignments include: - Conduct fault management to detect, isolate, and correct abnormal network and info processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis - Monitor all nodes for operational integrity - Respond to trouble calls - Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions - Populate and examine trouble and error logs for troubleshooting and capturing metrics - Provide technical support to resolve the problem or escalate to the appropriate level - Monitor and administer network