Field Service Technician - High End Production Equipment - (Sarasota, FL)

Field Service Technician - High End Production Equipment Position summary:POSITION PROFILE The Production Systems Technology Service Specialist II is a specialist in the technical support of High Volume (Segment 6), Color Graphics / B&W Printing Systems digital products and associated connected environment, both hardware and software. This job necessitates MCSE or MCITP(2) industry certification. JOB REQUIREMENTS AND RESPONSIBILITIES Specializes in the post-sales hardware and software support of connected Black and White, Color Graphics equipment within a specific geographic area. As a specialist, provides demonstration assistance, training and problem resolution to customers and other service technicians. Utilizes diagnostic software to troubleshoot and isolate systems failures to expedite systems recovery. Troubleshoots software, hardware, and network- related issues. Judgment is also used in determining routine servicing and parts to be replaced.