Capacity Planning & Workforce Management Director - (Hartford, CT)

Capacity Planning & Workforce Management Director The Hartford Hartford, CT This critical leadership position will provide strategic oversight for all Capacity Planning & Workforce Management for The Hartford's Operations functions. This includes managing an organization of 6-8 analysts. The perfect candidate will act as primary management interface with Operations leaders with regards to strategic and tactical variable staff planning, operational and economic analyses, and Operational staff utilization. Additionally, the incumbent will champion the development and management of staffing models used to optimize the operations workforce to enable customer and financial commitments. This talent will partner with Operations Senior Leadership Team and CFO on operating plan, budget, and outlook processes as it relates to variable staffing. This function is a key enabler of The Hartford Way by maintaining the skills matrix, metrics scheduling time for standard work and capacity planning.