Customer Account Representative- 266888 - (Yuba City, CA)

Position overview CUSTOMER ACCOUNT REPRESENTATIVE JOB PURPOSE: Manage rental accounts and meet company account management goals and expectations, by collecting on current and past due accounts while adhering to workplace standards, policies, and procedures. Positively impact customer growth and revenue through sales activities, account management, and providing total customer satisfaction. Accomplish these in a way that is consistent with the RAC mission statement. REQUIRED RESPONSIBILITIES: Account Management: • Maintain accurate records of customer account activity, to include current and past due accounts • Review past due accounts and communicate in person and via phone with the customers to promote timely payments • Collect customer payments on a timely basis and meet daily/weekly collection standards • Complete customer service calls in a timely manner as assigned • Follow all policies and procedures and adhere to all standards Deliveries & Pick-ups: • Load/unload truck, or other vehicle