Senior Dell Field Technician - (Wilmington, MA)

Job summary Duties and Responsibilities: · Provides quality customer service and support for Dell's Next Business Day warranty customers. · Delivers hardcore break fix services mainly on laptops and all in 1 machines. This mainly includes motherboards, LCD screens, plastics and anything that requires full disassembly and reassembly of the laptops and AIO. If you have 0 break fix experience this job is not for you. · Escalates problems to appropriate next level of support when necessary. · Monitors assigned service calls to ensure timely completion. · Ensures all time reporting, expense reporting, and other required reports are accurate and submitted on time. · Completes all administrative duties correctly and promptly.