Customer Service Associate (BHJOB1435_13641) - (Richmond, VA)

Position description This position is a frontline service position communicating to Clients members and providers programs, policies, and procedures. Assignments include answering incoming calls on eligibility, benefits, claims, and authorization of Services from providers and members. Responsibilities also include the administration of intake documentation in the appropriate systems. Overall, the Customer Service Associate is expected to provide outstanding service to our internal and external customers and strive to resolve member and provider needs on the 1st call. The CSA provides outstanding service while also achieving operating performance rating of meets or exceeds call center production standards. Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates info regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.