Guest Service Agent - (Santa Rosa, CA)

Job details We are seeking a Guest Service Agent to become a part of our team You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and on-line reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of occupied rooms and guests Communicate pertinent guest info to designated departments ? Requirements: Previous background in customer service, front desk service, or other related fields Expertise to build rapport with guests Strong management skills Strong written and oral communication expertise