Call Center Position Available - (Hampton, IL)

Join Us Today for ON THE SPOT JOB OFFERS Monday-Friday 8:30am-5pm 250 E. 90th Street Davenport, IA POSITION SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, on-line chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: (https://olivia.paradox.ai/co/Alorica ) KEY POSITION ASSIGNMENTS Talks to customers over the phone, email, on-line chat or social media to resolve their questions or concerns Maintains and updates customer info as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related info for auditing and