Customer Support Associate - (Irving, TX)

Staffing Now, 1 of the fastest growing administrative staffing agencies, is seeking a highly skilled customer support associate for 1 of our local Fortune 500 clients. We specialize in matching professionals with the right temporary or full time job opportunities. The Support Desk Associate will be responsible for creating tickets and sending the ticket to the correct department, research invoices and relay status info. This job mandates outstanding data entry and organization skills as well as effective communication abilities. PRIMARY POSITION ASSIGNMENTS: * Handle calls coming into the SSC Support Desk attempt to resolve the service request; log and monitor progress of all issues * Provide assistance to dealership personnel in looking up the status of invoices, and other items tracked through the SSC * Use Fortis Link, Cash Pro, DRIVE, Service Desk