Technical Support Engineer, Ohio - (Fairlawn, OH)

Tufin--, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,100 customers, Tufins network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.As a Technical Support Engineer at Tufin you will:Provide technical support to worldwide customers and partners using all methods of communication.Troubleshoot to full resolution of issues within the Tufin suite and OSMaintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.Support the implementation and integration of Tufin products within customers infrastructureHelp to document best practices in maintaining Tufin solutionsDevelop a deep understanding of the customers technical environmentLocation: Fairlawn