Insurance Verification Specialist - (Belleville, IL)

Job summary We are seeking an Insurance Verification Specialist to join our team You will be responsible for verifying insurance benefits for coverage, discussing options with customers and helping customers by providing product and service info and resolving technical issues. Responsibilities: Insurance verification and communication to the patients/referral sources Handle customer inquiries and complaints Provide info about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Gather necessary documentation via electronic methods Data entry ? Requirements: Previous background in customer service, sales, or other related fields Expertise to build rapport with clients Expertise to prioritize and multitask Expertise to work well as a team with internal and field sales staff Able to make decisions based on knowledge of the position