Microsoft AX/D365 Business Consultant, Managed Services (Remote) - (Bismarck, ND)

Job details Summary The Business Consultant of Managed Services is a senior level resource who is involved in both Managed Services implementations/upgrades and support issues. Day to day duties for this role include implementation/upgrade tasks, providing ability and aiding in issue escalation, addressing break/fix support issues, and ownership/team expert on at least one 3rd-party integration. Essential Job Functions % Responsibility 1. 60% Issue escalation advisement and break/fix support issues. Assisting Managed Services teammates is researching and resolving escalated issues. Contributing in addressing day to day break/fix support issues. 2. 30% Implementation and upgrade tasks. Contributing in all phases of Managed Services implementations and upgrades. Takes ownership of specific modules on such projects (T&L, Financials, Projects etc.) 3. 10% 3rd-party applications – Is the team expert on at least one 3rd-party application (SK, BI360, Power BI etc.).