Service Writer - (La Crosse, WI)

service dealer Responsibilities: Create a positive initial contact with service customers Insure that all service phone calls are handled professionally and expediently Work together with shop foremen to schedule service repairs Perform additional duties as required by the Service Manager Perform all required tasks in accordance with company Standard Operating Procedures Primary Duties: Open work orders Discuss service issues with customer and create an accurate description of customer's service problems and requests Determine method of payment and explain payment requirements to customer before work commences Maintain communication with customer as necessary during the repair process Maintain complete knowledge of OEM and vendor warranties Close repair orders Requirements: Expertise to work in a dealership environment with frequent exposure to weather elements Willingness and expertise to work up to twelve hours per day as required Expertise to sell service work Expertise to work with customers in a