Telecommunications Technician - (Fort Myers, FL)

Position overview We're looking for individuals to provide top-notch customer service while troubleshooting to resolve technical problems and other general account inquiries over the phone in a single customer interaction. Virtual Representatives are responsible for establishing and maintaining positive relationships with our customers by working through troubleshooting process, ensuring resolutions, and correcting discrepancies on customer’s accounts. In doing so, employees must be comfortable and confident in multitasking abilities; such as navigating and updating account info on a computer while speaking with the customer via phone head-set. Tools and programs may be available for use, as well as peer to peer support, all while 1 customer issue is being handled.