Technical Support Specialist - Veterinary Services - (Allentown, PA)

The NSOC Technician acts as a liaison for Evolve IP customers in the Veterinary space. This position is responsible for handling customer inquiries and works to resolve any issues. The NSOC Technician also serves as the 1st line of defense for Evolve IP and performs internal and external escalations when necessary and appropriate. Requirements College diploma or equivalent work background one - two years industry background Solid written and spoken communication abilities High-level EQ Excellent time organizational skills Expertise to work directly with internal staff and customers Able to multitask Basic software troubleshooting skills Background with remote management tools Ticketing systems background Basic computer hardware repair/replacement skills Microsoft office background Duties and Responsibilities Answer incoming customer support line Reply to incoming email Troubleshoot Level one issues Support internal