Network Control Analyst, AVP - (Quincy, MA)
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Posted 1 month ago
Network Control Analyst, AVP For State Street’s Network Support Center will provide SEV “1” critical and SEV “2” urgent incident management with immediate response, real-time remediation, escalation and notification of events. Responsible for managing the overall duties of our managed service partners with the goal of 1 hour restoration of service for business impacting incidents. Ensure that the managed service provider provides the technical ability for each event, incident, problem and change within service levels. Provide governance for vendor’s ticket/problem queues. Monitor ticket aging and event monitoring processes performed by the MSP’s. Responsibilities: Utilize software
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From Adzuna - 1 month ago