Receptionist - (Utica, NY)

Position summary We are hiring part-time seasonal workers that will work the front desk of our offices. This is both full-time and part-time and seasonal, January-April. POSITION TITLE: Client Service Professional DEPARTMENT: Tax Services LOCATION: Tax Office REPORTS TO: Office Manager JOB SUMMARY – The Client Service Professional (“CSP”) will deliver an outstanding client background by creating a warm and welcoming 1st and lasting impression that exceeds the unique needs and preferences of each client. The CSP (Client Service Professional)- is responsible for welcoming clients, identifying and addressing the client’s need, and maintaining a pleasant and business-like atmosphere and attitude. The CSP will interact with clients in person or via telephone through inbound and outbound calls. Uses H&R Block systems to schedule and confirm appointments, check in clients, match clients to the optimal Tax Professional (using client matching software); and effectively manage client flow in a tax office.