Networking Avaya Consultant - (Wake Forest, NC)

Job details Network Avaya Consultant Act as VoIP communication technical leader for the network operations center team and as a SME (Subject Matter Expert) on communication, network and customer related issues. Document, configure, install, deploy, monitor, investigate, triage, troubleshoot, remediate, and maintain network systems for performance, efficiency, stability, and availability. Process RMA and hardware replacements and upgrades per best practices. Ensure day-to-day operations of technology infrastructure. Design and develop automation/scripting solutions to assist position and team performance. Possible shifts: Sat-Tues 1030pm to 830am (4x10) Location: Wake Forest, NC Job Functions: • Advance troubleshooting of VoIP networks, VoIP equipment, Avaya Communication Manager (CM) servers, Media Gateways, and S8300 (LSP). • Track major service outages and other service affecting voice activities. Advise inter-department groups of occurrences and ensure progress towards resolution.