On-Call Weekend Service Coordinator - (Tyler, TX)

Position description Objective : The Weekend Service Coordinator is expected to perform a variety of on-call duties. This position works closely with other Service Coordinators scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Main responsibilities : Reflect the core values of Home Instead Senior Care franchise. Collaborate and communicate with other Service Coordinators. Answer incoming calls in a friendly, professional, responsive and knowledgeable manner. Fill all Client shifts as needed. Communicate changes in Client Shifts to Client(s) and CAREGiver(s). Contact backup person when questions arise about clients or CAREGivers that require input. Fill in on assignments that come open until a replacement CAREGiver is found. Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.