Clinical Services QA Advisor - (Chesapeake, VA)

Location VA: Chesapeake (1434 Crossways Blvd., Ste. 150) Job Family Clinical, Licensed Job Brief We are currently seeking a dynamic Clinical Services Quality Assurance Advisor to join our team. Exempt ABOUT THE POSITION We are currently seeking a dynamic Clinical Services Quality Assurance Advisor to join our team. The Clinical Services Quality Assurance Advisor will partner with the Military OneSource Management team to evaluate clinical and quality performance by monitoring calls and correspondence, daily. Job duties: Monitors, evaluates and documents member or provider calls for designated staff to ensure staff responses meet VO's clinical and quality audit standards, and provides managers, supervisors and clinical care managers with call coaching quality data. Partners with the management team to ensure frequent performance and developmental feedback are provided to the Military OneSource staff.