Helpdesk - (Oak Ridge, TN)

Job summary Although working with a team, the applicant must be able to diagnose, troubleshoot and document new issues. The applicant interacts daily with supervisor, peer groups, and customers and must demonstrate strong verbal and written correspondence and customer service. This is a helpdesk position and the applicant will need to be able to remain at a desk providing support over the phone for extended periods of time. Agent will be expected to communicate effectively via email. Background with incident tracking, best help desk practices, Microsoft office suite Products, and basic NOC and SOC understanding Company Description Collabera is ranked among the top ten Info Technology (IT) and professional staffing firms in the U.S., with more than $600 million in sales revenue and a global presence that represents approx 15,000 professionals across North America, Asia Pacific and Europe.