Director of Operations - (Sedona, AZ)

Position overview JOB SUMMARY This position oversees daily operations of the resorts; assists the General Manager with handling all guest and team player issues effectively while keeping the resort running smoothly. ESSENTIAL JOB FUNCTIONS Maintains product and service quality standards by conducting ongoing evaluations, investigating and resolving complaints, and initiating corrective action as required. Monitor resort operations performance through verification and analysis of guest satisfaction systems, daily, weekly and monthly financial reports, department operation efficiencies, and initiating appropriate action as required. Assist the General Manager with the development of short and longterm financials, operations plans and budgets for the resort, by department, which support the overall corporate objectives.