Call Center Trainer (12419) - (McKinney, TX)

The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Our team's representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance. We're looking for an outgoing, hardworking individual who is a detail-oriented self-starter to help us train our new employees. The Call Center Trainer is responsible for the training and development of all new conservation representatives and will provide continuing-ed to current representatives. The Call Center Trainer will monitor and report the effectiveness of employee training to ensure that all call center representatives are properly equipped with the knowledge and tools that are necessary for their success.