Desktop Support Analyst - (Boston, MA)

Desktop Support Analyst Company: MMC Corporate Description: As a Desktop Support Analyst at Marsh & McLennan Companies, you will be responsible for providing technical support to internal employees and clients across multiple operating companies. Responsibilities: Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software Determines appropriate hardware and software based on corporate policy and end user qualifications Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues Disconnects, moves and reconnects desktop technology hardware for sin