Auto Glass Sales and Service Associate (SSA) - (Jacksonville, FL)

Position summary Reports to: Auto Glass Inside Sales and Call Center Manager. The SSA sells and services new and repeat customers and accounts. This position is also responsible for sales functions for target markets, programs, and accounts. Accountability Functions Include : · Maintain a positive attitude · Maintain a professional image · Maintain punctual/reliable attendance · Maintain excellent customer satisfaction Duties Include, But Are Not Limited To: Call Center: · Answer phones in a timely manner · Perform invoicing and create work orders/p.o.’s · Perform and follow up on quotes · Schedule jobs and provide logistics support · Learn insurance network procedures · Filing/office tasks/organization/typing/computer literacy · Servicing customer’s and accounts · Purchase materials Sales: · Educate, service, and up/cross sell customers and accounts · Call and visit prospective accounts and establish buying cycles, customer needs