Tel/Net Representative (Bank Call Center) - (Commerce, GA)

1st Covenant Bank is a retail bank with a technology focus. Proven background in technology usage for personal banking is a plus. ~~ Run daily Q2 audit reports and ACH reports, review and monitor for unusual activity or any activity which requires bank action. Take appropriate action, or escalate issue as needed. Run and review daily Planet press reports for unusual activity or any activity which requires bank action. Take appropriate action, or escalate issue as needed. Complete Rate Watch tasks on a weekly basis. Research and appropriately address Fraud Alerts Research and take appropriate action on dormant accounts for designated branches and clients. Receive and process Social Security Verification Requests Place debit card orders, complete research assignments, perform fraud assists as needed Support and process requests conducted through on-line banking including: address changes, new account requests, secure messages, On-line banking applications.