Account Representative (4208) - Pearl - (Pearl, MS)

Position summary Position: Account Representative Job Purpose Provides a full range of services to individual customers, with emphasis on personal financial counseling, lending, collections, sales, customer service, and relationship-building. Contacts delinquent customers to determine reason(s) for delinquency and collect overdue payments. I. Essential Duties A. Greets and assists walk-in and telephone customers at a branch office. B. Interacts with customers in person and by telephone to service their accounts. C. Conducts loan interviews and enters info into an automated record keeping system. D. Proactively contacts borrowers with past-due accounts by telephone or mail to offer rewrite of loan or request payment. E. Negotiates extensions and modifications of loans, and arranges payment schedules.| F. Assesses customers’ current financial needs and determines if customer has available cash on account or if customer needs to restructure debt to a home equity bill consolidation loan. G.