FT Room Service Coordinator - Casa Marina - (Key West, FL)

Answers room service telephone and takes guests orders accurately in helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Upsells sides, desserts and beverages to enhance profitability. Enters orders into computerized system and settles check upon delivery of the order. What will I be doing? Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods. Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy. Immediately input order details into point of sale system, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order. Processes payment for orders upon return of the Room Service Server.