Quality Control Monitor - (St Louis, MO)

Experience LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. The Company's client base consists of state and local government agencies (Medicaid agencies, transit authorities, and school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, the Company manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing the Company to offer a complete outsourcing solution to our clients LogistiCare seeks Quality Control Monitor (QCM) who has 2-five years customer service experience to include 1+ years lead or supervisory experience and at least 2+ years call center experience; previous call center experience is mandatory Responsibilities: Oversee functions of Customer Service Representatives