Collections Specialist I - Bilingual - (Columbus, GA)

Job description: Responsible for the initiation of the collection process through 1st level telephone and written correspondence with customers whose accounts are delinquent 11-45 days. Expertise to request customer info and determine the reasons for continued delinquency. Determines appropriate strategies to obtain payments of accounts to meet monthly individual and team goals as set by the department manager. Works under direct supervision on routine assignments with detailed instructions. Knowledge of FDCPA standards and state and federal laws and regulations. Job assignments and Responsibilities: * Contacts delinquent customers via telephone and written communications to initiate collection process. Assigned to outstanding accounts in the early stages of delinquency (11-45 days). Follows written and verbal instructions with high volume of inbound and outbound telephone calls. * Meets monthly individual and team goals as set by the department manager.