Contact Center Operations Manager - (Opelika, AL)

Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified client projects. We are problem-solvers who work close to the action. What you will be doing: As a contact center Operations Manager, you will be responsible for the overall facilitation of multiple projects' key performance indicators, including quality, sales, staffing levels, attrition, attendance and profitability. The Operations Manager will directly manage a team of Operations Project Coaches, and will be responsible for fostering employee leadership while taking an active role in promoting a culture of outstanding customer service. Other responsibilities of the management role include: Provide data for client-operations review and meet all appropriate deadlines, as specified. Collect, analyze and present appropriate program data from the perspective of improving performance and quality on all projects.