Customer Service Rep - Second shift - (Phoenix, AZ)

JOB DESCRIPTION The Customer Service Representative (CSR) responds to calls from Aetna Medicaid members who contact the Member Services Centralized Call Center. The CSR provides excellent customer service and works cooperatively with the call services team. This is not a daytime job. Preference for bi-lingual proficiency. Fundamental Components: Experienced in a customer service call center environment. Proficient in the use of call center technology and associated software applications. Achieves call center performance standards and complies with Aetna qualifications. Has an excellent attendance record, is punctual, and complies with the attendance policy. Has the expertise to learn, retain knowledge, and proficiently apply the knowledge in the handling of calls. Speaks and writes very well. Pays close attention to details and enters info into the data system that is accurate and error free. Demonstrates the expertise to be empathetic and compassionate during a call.