Help Desk Technician - (Lakeland, FL)

RESPONSIBILITIES: Kforce has a client seeking a Help Desk Technician in Mulberry, Florida (FL). Required functions: Troubleshoot (Tier 1) issues related to hardware, software, or networking related to corporate back office systems, desktops, Distribution Center systems and store Point of Sale systems in both Linux and Microsoft environments Respond to application support calls from stores and corporate users to assist them with questions or problems related to corporate back office systems, desktop and Distribution Center systems Triage incoming calls and dispatch work orders to the appropriate queue Perform selected adjustments to Customer accounts Maintain accurate call records of all Call