ADT Open Interviews- Hiring for Inbound Customer Service- January 4th 10AM to - (Rochester, NY)

Position description Responsible for all inbound calls from customers and Service Technicians in the field. Dispatch technicians to scheduled jobs and provide necessary job details regarding service and installation request. After job is complete inbound agent is responsible for requesting billing details from technicians and moving the job from cleared to billable status. Places systems on test for technicians or customers when applicable. Handles all customer scheduling inbound related calls. Handles escalated customer scheduling concerns by providing customer world class customer service and meeting customer scheduling expectations. Approx 3500 customer inbound calls handled daily 75% Call Handling Service Level Required