Navisite Service Center Technician - (Andover, MA)

Position: Navisite Service Center Technician Location: Andover MA 01810 Duration: 5 mons Description: The NSC Technician-Intermedate is responsible for client service as it relates to the monitoring of client applications and equipment. This position effectively handles client calls and e-mail, answers questions and routes incidents to the appropriate internal support groups where they are unable to resolve the issues themselves (FCR). The Intermediate NSC Technician works closely with our monitoring tools to identify, document and pass problems quickly to our engineering staff for immediate resolution. Job Tasks and Responsibilities: Working understanding of all NSC monitoring tools (Atlas-OSS Stack). Provide 1st